Extended warranties

Sucks that you bought it at Walmart man. Not to do a sales pitch here, but if you had bought it at Target, we sell 3 year service plans with all major electronic items, including our tv's, and basically all you have to do if you buy is and if it breaks is return the tv, the receipt, and the little 3 year service plan card and we'll either give you a new one or give you a refund. The service plan would've been the same price, if your tv cost about 2500, then the service plan would be 79 bucks.

Buy a new TV, and one not from Wal-Mart.I just don't have the money to buy a new one myself. At least not right now. And if they would honor their contract, I wouldn't have to.

I spoke to them again last night and told me the Tech would be contacting me and guess what....... still nothing.

I just don't have the money to buy a new one myself. At least not right now. And if they would honor their contract, I wouldn't have to.

I hear ya, I feel for you, even though TVs are coming down in price it's still a nice chunk of change to drop. Whatever you do don't give up, remember the squeaky wheel always gets the grease. Bang on enough doors and one will eventually open. Ok, I'm out of cliches now.

My Samsung DLP busted a year ago and it was a few weeks out of manf. warrenty. I called and cried they sent someone out and replaced basically all the guts in the TV for free.

It is a 50 inch rear project HD in my basement. Basically if that TV goes I am SOL trying to get the wife to replace it becasue she never uses it will never happen.

I am sure soon my bulb in it will go I think that is like $250 to replace.

Your suggesting I call the store that I bought the TV from? The warranty company is seperate from them but I do know they only handle Walmarts extended service plans. I asked them this and they deal exclusively with Walmart and no on else. I belive it is a company that calls themsleves N.E.W. They answer the phone with "Product care plan".

Ok, they are different companies. Ask to speak with the MGR. of NEW and see if he or she cannot correct the problem. If that deos not work call the MGR of Walmarts sense that where you purchased the TV and the warranty. The reason I say go directly to the MGR is because allot of times they never know there is a problem so they cannot correct the problem. Thats what they are paid to do and a good MGR can get thing done that the guy answering the phone cannot do. One other thing to try. In our area we have a news station that helps consumers with problems and if they do not get action they do a news story about the issue. Businesses do not like this so in most cases they get the business to do the right thing.

I spoke to them again last night and told me the Tech would be contacting me and guess what....... still nothing.
While it sucks, pretty much what you'll need to do is continue to hound them. Call them back every few hours, and if need be, start asking for supervisors. Eventually someone is going to get to the bottom of your problem and get you taken care of.

My Samsung DLP busted a year ago and it was a few weeks out of manf. warrenty. I called and cried they sent someone out and replaced basically all the guts in the TV for free.

It is a 50 inch rear project HD in my basement. Basically if that TV goes I am SOL trying to get the wife to replace it becasue she never uses it will never happen.

I am sure soon my bulb in it will go I think that is like $250 to replace.

DLP bulbs have come down in price. I doubt it'll run more than 150

While it sucks, pretty much what you'll need to do is continue to hound them. Call them back every few hours, and if need be, start asking for supervisors. Eventually someone is going to get to the bottom of your problem and get you taken care of.I am going to do just that. Right now i have no choice. I was told at 4pm last night that the tech would call me in just a little while, probably hasn't come back to the office to recieve his messages just yet. She practically guarenteed he would call before 8pm. I waited until around 8:30 and called them and went off ( in a very professional way). The one thing I have done is write down info every time I speak to them. I have 8 pages filled up in my little notebook already. After I went over everything again last night with the rep, she said she was elevating my claim to supervisiors status, whatever that means.

On a somewhat humorous side, I found a copy of my warranty on line, it starts out with this little line

Except as noted below, the company obligated under this plan is AIG Warrantyguard