Cell phone carrier

As soon as they invented those automated voice recognition systems at the customer service call centers, customer service everywhere went from terrible to apocalyptically terrible.

And that's pretty damn terrible.

As soon as they invented those automated voice recognition systems at the customer service call centers, customer service everywhere went from terrible to apocalyptically terrible.

And that's pretty *** terrible.
you can get through nearly all the automated systems by either pressing 0, OR saying Representative. Most don't tell you that you can say that, but I think every one I have tried it on works.
also this link is a database that tells you how to bypass most major 800 menus
gethuman database from Paul English (http://gethuman.com/)

As for carriers, my personal belief is that Verizon is the best, based on the people I know who have it. I have TMobile, and think the coverage is not very good compared to Verizon and ATT. Sprint just seems off in its own land IMHO.

I have Sprint and actually just updated my phones and looked at switching but for two reason I stayed with Sprint. First I have had them for years and just have a basic service as I do not use a ton of minutes each month. Well, this past summer my office phones got hit by lighting and we were forced to use our cell phone for about a week as our system was replaced. I had my phone and my wife's phone at the office and we went way over our monthly ussage and I got a very high bill. I called customer service and they reviewed my history and erased the additional charges. 2nd I do alot of boating and fishing in the summer and it seems I get coverage out on the water when others cannot get any coverage on their phones and I like to have additional comunication if something ever goes wrong. So for those two reason I stayed with Sprint.

I had Verizon and switched to Cingular, then switched back to Verizon, and now I'm back on AT&T (Cingular). Coverage is pretty comparable here in DC, but Verizon's 3G service is hands-down better.

Me and my best friend split a Verizon account and we each pay about $72 a month more or less.

Customer Service is pretty damn decent and I can get service almost anywhere.

I continue to hear horror stories about Sprint and T-Mobile.

If you don't go with Verizon, I'd say your next best choice is Cingular/AT&T, especially due to their rollover minutes.

I had problems with verizon and I didn't like sprint either. I did like Tmobile a lot. my bill was exactly what i thought it was going to be and their customer service was great. I have ATT now, and I like the coverage better. In my area there are a lot of places other carriers fade out but I still get coverage.

the rollover minutes are a nice touch, and they have given me upgrade credits several times without needing to.

I like ATT and Tmobile the best and would recommend either of them from my experience.

The one nice thing about Verizon in the DC area is the repeaters they have in the Metro tunnels and stations...not sure if any of the other carriers have them, but I know I can use Mobile Web while I'm heading downtown without missing a beat...

Good point - I think Sprint piggybacks on VZW in the metro, but AT&T/T-Mobile are dead in the tunnels.

Thanks for all your insight. I am highly considering Verizon or staying with T-mobile.


For those that have Sprint and never had any problems, I wonder do you work for Sprint? That carrier is just the worst hehe.