need USB help

Mattyk · 02-07-2006, 08:19 AM

I bought an external DVD/CD USB 2.0 burner recently and it was working just fine until last night when my computer stopped recognizing the device. It says the device has malfunctioned and it gives me the driver update wizard. For the life of me I can't figure out how to get it working again, I tried different USB ports and it still won't work.

The drive is practically brand new. I tried looking for answers on the manufacturer's site but that didn't help. Is the drive messed up?

TheMalcolmConnection · 02-07-2006, 08:25 AM

Doubtful. Have you tried uninstalling your USB drivers and letting Windows redetect them?

TheMalcolmConnection · 02-07-2006, 08:33 AM

I would delete all of these from your device manager and let Windows redetect.

Mattyk · 02-07-2006, 08:37 AM

I'll give that a try later tonight...

I tried deleting just the device, but I didn't try deleting the USB hubs.

thanks

Mattyk · 02-07-2006, 08:39 AM

You know what's strange, whenever I plug in my USB thumb drive it always seems to cause issues with my computer. I was working with files from my thumb drive last night and right after is when I noticed the problems with my drive. Maybe just a coincidence?

TheMalcolmConnection · 02-07-2006, 08:50 AM

What model of computer do you have? We have a model of Dells here that had USB problems prior to a BIOS update.

Mattyk · 02-07-2006, 10:10 AM

Quote:

Originally Posted by TheMalcolmConnection

What model of computer do you have? We have a model of Dells here that had USB problems prior to a BIOS update.

Dell Dimension 2400

TheMalcolmConnection · 02-07-2006, 10:18 AM

http://support.dell.com/support/down...2&fileid=91377

That link should start downloading the specific BIOS update for your machine. You need a floppy disk to install it. Once you make the disk, put it in the machine and restart. DO NOT turn off the machine or unplug it while the update is going because you could really mess some things up. BIOS updates can make a world of difference in performance and everything else.

Mattyk · 02-07-2006, 10:21 AM

thanks malcolm I'll try that

TheMalcolmConnection · 02-07-2006, 10:24 AM

No problem. Let me know how it works out. (I'd also recommend unplugging all USB devices before you do this.)

Mattyk · 02-07-2006, 10:23 PM

deleting all the devices didn't help.

I noticed when my computer boots up it says BIOS A05, which is what you're telling me to install. I guess that might not help then.

Mattyk · 02-07-2006, 11:04 PM

It's saying that Cypress AT2LP RC42 needs drivers, I can't find anything at all for this

TheMalcolmConnection · 02-08-2006, 08:37 AM

http://www.everythingusb.com/forums/...?threadid=8760

Check that out, might have some answers. Did you buy an external enclosure and put your own drive inside?

Mattyk · 02-08-2006, 10:21 AM

No the drive came already in the enclosure

Mattyk · 02-10-2006, 02:23 PM

I called the manufacturer yesterday and they think the drive is screwed. So I'm sending it back to newegg for a replacement today.

02-07-2006, 08:19 AM	#1
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	need USB help I bought an external DVD/CD USB 2.0 burner recently and it was working just fine until last night when my computer stopped recognizing the device. It says the device has malfunctioned and it gives me the driver update wizard. For the life of me I can't figure out how to get it working again, I tried different USB ports and it still won't work. The drive is practically brand new. I tried looking for answers on the manufacturer's site but that didn't help. Is the drive messed up? __________________ Support The Warpath! \| Warpath Shop

02-07-2006, 08:25 AM	#2
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help Doubtful. Have you tried uninstalling your USB drivers and letting Windows redetect them? __________________ Regret nothing. At one time it was exactly what you wanted.

02-07-2006, 08:33 AM	#3
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help I would delete all of these from your device manager and let Windows redetect. __________________ Regret nothing. At one time it was exactly what you wanted.

02-07-2006, 08:37 AM	#4
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help I'll give that a try later tonight... I tried deleting just the device, but I didn't try deleting the USB hubs. thanks __________________ Support The Warpath! \| Warpath Shop

02-07-2006, 08:39 AM	#5
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help You know what's strange, whenever I plug in my USB thumb drive it always seems to cause issues with my computer. I was working with files from my thumb drive last night and right after is when I noticed the problems with my drive. Maybe just a coincidence? __________________ Support The Warpath! \| Warpath Shop

02-07-2006, 08:50 AM	#6
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help What model of computer do you have? We have a model of Dells here that had USB problems prior to a BIOS update. __________________ Regret nothing. At one time it was exactly what you wanted.

02-07-2006, 10:18 AM	#8
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help http://support.dell.com/support/down...2&fileid=91377 That link should start downloading the specific BIOS update for your machine. You need a floppy disk to install it. Once you make the disk, put it in the machine and restart. DO NOT turn off the machine or unplug it while the update is going because you could really mess some things up. BIOS updates can make a world of difference in performance and everything else. __________________ Regret nothing. At one time it was exactly what you wanted.

02-07-2006, 10:21 AM	#9
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help thanks malcolm I'll try that __________________ Support The Warpath! \| Warpath Shop

02-07-2006, 10:24 AM	#10
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help No problem. Let me know how it works out. (I'd also recommend unplugging all USB devices before you do this.) __________________ Regret nothing. At one time it was exactly what you wanted.

02-07-2006, 10:23 PM	#11
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help deleting all the devices didn't help. I noticed when my computer boots up it says BIOS A05, which is what you're telling me to install. I guess that might not help then. __________________ Support The Warpath! \| Warpath Shop

02-07-2006, 11:04 PM	#12
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help It's saying that Cypress AT2LP RC42 needs drivers, I can't find anything at all for this __________________ Support The Warpath! \| Warpath Shop

02-08-2006, 08:37 AM	#13
TheMalcolmConnection I like big (_\|_)s. Join Date: Dec 2004 Location: Lexington, Virginia Age: 31 Posts: 17,118	Re: need USB help http://www.everythingusb.com/forums/...?threadid=8760 Check that out, might have some answers. Did you buy an external enclosure and put your own drive inside? __________________ Regret nothing. At one time it was exactly what you wanted.

02-08-2006, 10:21 AM	#14
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help No the drive came already in the enclosure __________________ Support The Warpath! \| Warpath Shop

02-10-2006, 02:23 PM	#15
Mattyk ‎\m/ Join Date: Feb 2004 Age: 40 Posts: 72,652	Re: need USB help I called the manufacturer yesterday and they think the drive is screwed. So I'm sending it back to newegg for a replacement today. __________________ Support The Warpath! \| Warpath Shop

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