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Best and Worst Customer Service

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Old 06-09-2006, 12:50 PM   #1
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Best and Worst Customer Service

What company/entity do you feel has the best or worst customer service?

Kudos to Bank of America. I can't say enough good things about them.

A big F*** You goes to any and all government agencies. The INS and IRS in particular.
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Old 06-09-2006, 12:56 PM   #2
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Re: Best and Worst Customer Service

Nordstrom. Worked there for about 2 years - never could afford to shop there, but their customer service is basically the best of any company in existence. They will bend over backwards for virtually ANY request - they'll actually screw themselves over financially for the sake of making a customer happy. Of course they make up for it with the super high prices, but still...
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Old 06-09-2006, 12:56 PM   #3
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Re: Best and Worst Customer Service

Quote:
Originally Posted by saden1
What company/entity do you feel has the best or worst customer service?

Kudos to Bank of America. I can't say enough good things about them.

A big F*** You goes to any and all government agencies. The INS and IRS in particular.
When I saw the title I immediately thought that Bank of America is great! A couple of weeks ago I called them b/c no money came out of an ATM and I was worried that it they took the amount out of my account anyways. I was on the phone for about 3 minutes with a real person on a Saturday morning. Turned out I punched in the wrong PIN like 3 times b/c I was drunk at a bar.

The Post Office sucks balls too.
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Old 06-09-2006, 12:57 PM   #4
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Re: Best and Worst Customer Service

Quote:
Originally Posted by saden1
What company/entity do you feel has the best or worst customer service?

Kudos to Bank of America. I can't say enough good things about them.

A big F*** You goes to any and all government agencies. The INS and IRS in particular.
Nice thread. I love Allstate Insurance. I've had one auto claim and one homeowner's claim with them, and they've been prompt, friendly, accurate, and most of all, they were great communicators throughout the whole process. They called me whenever there were updates to my claim status and they took the time to explain everything to me so I knew exactly what was going on. I also broke down over Thanksgiving weekend this year, and their roadside assistance arrived exactly when they said it would. That's pretty impressive considering how much traffic you see on Thanksgiving.

Worst? PennDOT is way up there for me (DOTs for all states are probably the same). The receptionists at my doctor's office are pretty unhelpful too - they give that wonderful attitude that seems to say that my business is a nuisance to them.
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Old 06-09-2006, 12:58 PM   #5
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Re: Best and Worst Customer Service

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Originally Posted by ArtMonkDrillz
When I saw the title I immediately thought that Bank of America is great! A couple of weeks ago I called them b/c no money came out of an ATM and I was worried that it they took the amount out of my account anyways. I was on the phone for about 3 minutes with a real person on a Saturday morning. Turned out I punched in the wrong PIN like 3 times b/c I was drunk at a bar.

The Post Office sucks balls too.
The post office can suck MY balls. I HATE that place. Them and any DMV/MVA - the gross incompetence and utter lack of cocern for anything but a long lunch break ranks those two at the top of my list. Both organizations could disappear in a fiery blaze and I wouldn't shed a damn tear.
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Old 06-09-2006, 01:04 PM   #6
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Re: Best and Worst Customer Service

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Originally Posted by mheisig
The post office can suck MY balls. I HATE that place. Them and any DMV/MVA - the gross incompetence and utter lack of cocern for anything but a long lunch break ranks those two at the top of my list. Both organizations could disappear in a fiery blaze and I wouldn't shed a damn tear.
Their web-tracking sucks because it never seems to be updated, and when it is none of the info is useful anyways. And don't ever attempt to call them b/c it's just some automated message that probably won't help either.
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Old 06-09-2006, 01:12 PM   #7
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Re: Best and Worst Customer Service

I was a mangager at Nordy's for a few years - unparalled. Plain and simple.

Worst - I would have to go with Citibank...I hate calling the 800 numbers. You always get someone in India on some three second time delay. And usually they try to refer you to a branch location to assist you. The only problem with that is when you call them it's usually midnight here (if you're at a bar and your card is repeatedly getting denied because you drink too much) and it's the middle of the day there. Stinks!!!
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Old 06-09-2006, 01:15 PM   #8
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Re: Best and Worst Customer Service

Worst customer service - At Wendy's.

I don't know what it is, but it seems like each manager at Wendy's somehow manages to find the most ignorant, retarded inbreds this side of West Virginia to work for them.

Best customer service - Sprint

Not that they are particularly friendly, you can just make threats and they'll give you anything you want.
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Old 06-09-2006, 01:17 PM   #9
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Re: Best and Worst Customer Service

The Post Office definitely sucks big time.

I've been selling off my CD collection on Amazon, so I've been a frequent visitor to the Post Office the last few months. I have an office on my way home from work that closes at 5. I usually get there by 4:45 and I make sure to not have more than 5 packages so I don't hold things up. I've had the clerk sigh out loud when I put my packages on the counter, and the entire time this jerk kept looking at the clock, and mumbling as people came through the door. At one point he turned to the woman working next to him and said, "Why are we so damn busy today?".

As far as good experiences go, DirecTV seems to have their shit together.
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Old 06-09-2006, 01:18 PM   #10
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Re: Best and Worst Customer Service

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Originally Posted by TheMalcolmConnection
Worst customer service - At Wendy's.

I don't know what it is, but it seems like each manager at Wendy's somehow manages to find the most ignorant, retarded inbreds this side of West Virginia to work for them.

Best customer service - Sprint

Not that they are particularly friendly, you can just make threats and they'll give you anything you want.
Fast food places in general are pretty horrible.
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Old 06-09-2006, 01:20 PM   #11
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Re: Best and Worst Customer Service

PFCU is pretty good... good % rates, open 7 days a week, working online banking before the other guys.
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Old 06-09-2006, 01:23 PM   #12
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Re: Best and Worst Customer Service

Best - Microsoft Xbox
Worst - Wachovia

M$soft - their online service support team is second to none. I had some issues with my new x360 and within 4 days had a new one. They did me right so I think they are the best. I have Bank of America as well and they were a close second.

Wachovia - screw those idiots. I had a student loan with them and paid it off several years ago. Went to apply for mortgage and they showed the loan in default...took 30 days to get it cleared up...fucking idiots.
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Old 06-09-2006, 01:23 PM   #13
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Re: Best and Worst Customer Service

Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.
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Old 06-09-2006, 01:24 PM   #14
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Re: Best and Worst Customer Service

I've had good experiences with ING Direct - they all speak English as a native language, friendly, helpful, quick, and I think you pretty much always get a person not a machine.
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Old 06-09-2006, 01:25 PM   #15
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Re: Best and Worst Customer Service

Quote:
Originally Posted by Buster
Best - Hampton Inn hotels. 100% guarantee, if you have ANY problems, you get the night for free. They're not stingy with the comp nights either and will go out of their way to make you happy before you complain.

Worst - AOL. I wasn't even a customer and they were charging me for 4 months because my wife put a "free hours" cd in the computer for about 5 minutes just to check it out. She uninstalled it and never logged on again but they felt justified in taking 100 bucks from me and refusing to cancel the account I never signed up for. Keep those cds away from your computer! Also, their employees are all Indians who can't speak OR understand English. On my 4th call to cancel and get my money back, I just started out the call by DEMANDING an English-speaking supervisor who finally closed the account and refunded me. AOL is a tool of Satan.
How'd they get your credit card number?
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