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F...Retention Representatives

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Old 12-08-2006, 02:26 PM   #1
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F...Retention Representatives

You know, those "special" people who will try to do and say anything to retain you as a customer even when you tell them clearly and concisely that you want to cancel and there's nothing they can do to retain you as a customer. Even worse, they'll put you on hold in the hopes that you'll hangup. 10 min on hold just to cancel my service....WTF?

No, I don't want two months free service. No, don't connect me with your support group. No, don't send a technician over. Just cancel my service bitch!
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Old 12-08-2006, 02:43 PM   #2
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Re: F...Retention Representatives

Repeat over and over: "cancel my service, cancel my service....". If they say anything other than "okay your service is cancelled" then interrupt them with more "cancel my service" chants. The key is to be obnoxious.
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Old 12-08-2006, 02:50 PM   #3
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Re: F...Retention Representatives

if im not happy, and money isnt the issue, there isnt anything anyone can say to make me reconsider. and thank god im not on 724skinsfans list
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Old 12-08-2006, 03:20 PM   #4
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Re: F...Retention Representatives

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Originally Posted by 724Skinsfan View Post
Repeat over and over: "cancel my service, cancel my service....". If they say anything other than "okay your service is cancelled" then interrupt them with more "cancel my service" chants. The key is to be obnoxious.
Sadly you're right.

You almost have to be rude to get your point across.
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Old 12-08-2006, 03:26 PM   #5
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Re: F...Retention Representatives

I called AOL about 3 months ago to cancel my service and they transfered me to two different "supervisors" to help me with my problem. When I finally got rude with them and told them to just "cancel my fucking service" I found out that I had been paying $24.95 a month for the previous 3 months when they had dropped the price of the service to $9.95. The thing was they never bothered to tell me they changed prices and if I had not called to cancel I would have been still paying the higher fee. F-em!
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Old 12-08-2006, 03:30 PM   #6
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Re: F...Retention Representatives

hey giggity. whats new?
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Old 12-08-2006, 03:32 PM   #7
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Re: F...Retention Representatives

Hey DMEK! The new guy that was supposed to take my place so I could go to day shift just quit today. F- him
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Old 12-08-2006, 03:35 PM   #8
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Re: F...Retention Representatives

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Hey DMEK! The new guy that was supposed to take my place so I could go to day shift just quit today. F- him
Damn, that sucks man. Sorry to hear that. Was it Daseal? I'll bet it was. First he quits the Warpath then he quits your company. Daseal aka TQFKAPK (The Quitter Formerly Known as Puppy Kicker)
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Old 12-08-2006, 03:51 PM   #9
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Re: F...Retention Representatives

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Originally Posted by TAFKAS View Post
Damn, that sucks man. Sorry to hear that. Was it Daseal? I'll bet it was. First he quits the Warpath then he quits your company. Daseal aka TQFKAPK (The Quitter Formerly Known as Puppy Kicker)
well......I dont want to mention any names but his initials are Paul Dixon.
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Old 12-08-2006, 06:00 PM   #10
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Re: F...Retention Representatives

that really sucks. but keep playing your guts out, and being super smart, and something good is bound to happen
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