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Old 01-21-2009, 09:53 PM   #1
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Cell phone carriers

Hello everyone,

I am thinking about changing to another cell phone carrier but would like to hear your experiences.

Who is your current carrier?
My current carrier/provider is T-Mobile. I have been with them since Jan 04.
T-Mobile has good customer service. The plans are decent because of myfavs but the phones could be much better like in the UK.

Who is the worst carrier?
To me it is Sprint. The most drop call ever plus Horrid customer service. They kept jacking up my bill with extra items I never asked for it. One year was all I needed of Sprint. Turn the damn phone off before I got another one. I heard AT&T is not far from Sprint and AT&T is expensive.

Which carrier is the best one to sign up to?
I am not sure there is one company as they all have positives and negatives.
Alltel had the best plans because of mycircle but the merger with Verizon will probably mean the end of my circle.
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Old 01-21-2009, 10:40 PM   #2
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Re: Cell phone carrier

I'm with Verizon and I have no complaints at all.

I guess the reliability of the network will depend upon where you live. Where I am here in Philly the experience is good.
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Old 01-21-2009, 11:06 PM   #3
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Re: Cell phone carrier

I'm with Verizon as well and I don't have much to complain about either. I've had a couple problems here and there but it wasn't anything I couldn't live with and their service is fine here in NOVA. I actually get decent signal inside my house and only on rare occasions do I experience a dropped call.
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Old 01-21-2009, 11:34 PM   #4
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Re: Cell phone carrier

I too have Verizon. I switched from Sprint about 18 months ago. Sprint sucks something terrible. As far as I'm concerned, customer service blows anywhere you go these days, so that wasn't even an issue.

Verizon works best for me because all of my friends/family have it, so I can get a very basic plan as far as minutes go, because in-network calling is totally free.
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Old 01-22-2009, 01:47 AM   #5
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Re: Cell phone carrier

I really like Cingular. Haven't had any issues in years.
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Old 01-22-2009, 02:06 AM   #6
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Re: Cell phone carrier

I'm the paradox here...I've been with Sprint for 10 years and haven't had any big issues. I agree with customer service, bad CS can happen with all carriers.
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Old 01-22-2009, 08:27 AM   #7
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Re: Cell phone carrier

Quote:
Originally Posted by Daseal View Post
I really like Cingular. Haven't had any issues in years.
Cingular? in texas it switched to AT&T at least a yr ago
I have AT&T for everything,home phone,internet,home camera system,cell phones,and just switched from directtv to AT&T uverse which I'm very happy with
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Old 01-22-2009, 09:35 AM   #8
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Re: Cell phone carrier

I've been with Verizon since 2000 (Bell Atlantic Mobile back then) and have never had any major problems whatsoever. Found out a few years ago that one of my friends from high school is a salesman, so he takes care of me on that side, and I've never really had to use their Customer Service but once or twice, and both times was fine. I've had nothing but LGs and Motorolas and they've been fine. I have about a year left before I can get a new phone, and will probably upgrade to a Windows Mobile phone...

The best thing you can do is try out all the carriers (they all have 2-4 week trials) and see which one is best for you. If you are in a metropolitan area, all the carriers should be fine. But if you do a lot of traveling to rural/suburban areas, I'd venture to say the 2 best are Verizon and AT&T/Cingular.
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Old 01-22-2009, 09:52 AM   #9
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Re: Cell phone carrier

I had AT&T (then they became Cingular, and then they switched back to AT&T) for years and I was never a big fan. I stayed with them for so long because I never used my phone all that much and they seemed to have lower prices than most of the other companies. My signal never seemed to be all that great with them.
Then I moved to Baltimore and my signal was consistantly terrible so I finally made the switch. Even though I lived in the city I couldn't get a signal in my house, so I'd have to go outside whenever I wanted to make a call.

Now I have Verizon and I've been pretty happy with it. I have a pretty reliable signal, and the one time I've had to call customer service I didn't have to wait forever and they were helpful. I wish my bill was a bit lower since I don't use the phone a whole lot, but I guess it sort of is what it is.
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Old 01-22-2009, 10:06 AM   #10
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Re: Cell phone carrier

I have AT&T and I have no complaints. As someone has already said it really depends on your area. As far as customer service that's pretty hit or miss with any company.
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Old 01-22-2009, 10:47 AM   #11
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Re: Cell phone carrier

As soon as they invented those automated voice recognition systems at the customer service call centers, customer service everywhere went from terrible to apocalyptically terrible.

And that's pretty damn terrible.
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Old 01-22-2009, 11:27 AM   #12
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Re: Cell phone carrier

Quote:
Originally Posted by Schneed10 View Post
As soon as they invented those automated voice recognition systems at the customer service call centers, customer service everywhere went from terrible to apocalyptically terrible.

And that's pretty *** terrible.
you can get through nearly all the automated systems by either pressing 0, OR saying Representative. Most don't tell you that you can say that, but I think every one I have tried it on works.
also this link is a database that tells you how to bypass most major 800 menus
gethuman database from Paul English

As for carriers, my personal belief is that Verizon is the best, based on the people I know who have it. I have TMobile, and think the coverage is not very good compared to Verizon and ATT. Sprint just seems off in its own land IMHO.
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Old 01-22-2009, 04:35 PM   #13
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Re: Cell phone carrier

I had Verizon and switched to Cingular, then switched back to Verizon, and now I'm back on AT&T (Cingular). Coverage is pretty comparable here in DC, but Verizon's 3G service is hands-down better.
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Old 01-22-2009, 09:27 PM   #14
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Re: Cell phone carrier

Me and my best friend split a Verizon account and we each pay about $72 a month more or less.

Customer Service is pretty damn decent and I can get service almost anywhere.

I continue to hear horror stories about Sprint and T-Mobile.

If you don't go with Verizon, I'd say your next best choice is Cingular/AT&T, especially due to their rollover minutes.
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Old 01-22-2009, 10:26 PM   #15
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Re: Cell phone carrier

I had problems with verizon and I didn't like sprint either. I did like Tmobile a lot. my bill was exactly what i thought it was going to be and their customer service was great. I have ATT now, and I like the coverage better. In my area there are a lot of places other carriers fade out but I still get coverage.

the rollover minutes are a nice touch, and they have given me upgrade credits several times without needing to.

I like ATT and Tmobile the best and would recommend either of them from my experience.
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