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MTK 02-07-2006 08:19 AM

need USB help
I bought an external DVD/CD USB 2.0 burner recently and it was working just fine until last night when my computer stopped recognizing the device. It says the device has malfunctioned and it gives me the driver update wizard. For the life of me I can't figure out how to get it working again, I tried different USB ports and it still won't work.

The drive is practically brand new. I tried looking for answers on the manufacturer's site but that didn't help. Is the drive messed up?

TheMalcolmConnection 02-07-2006 08:25 AM

Re: need USB help
Doubtful. Have you tried uninstalling your USB drivers and letting Windows redetect them?

TheMalcolmConnection 02-07-2006 08:33 AM

Re: need USB help

I would delete all of these from your device manager and let Windows redetect.

MTK 02-07-2006 08:37 AM

Re: need USB help
I'll give that a try later tonight...

I tried deleting just the device, but I didn't try deleting the USB hubs.


MTK 02-07-2006 08:39 AM

Re: need USB help
You know what's strange, whenever I plug in my USB thumb drive it always seems to cause issues with my computer. I was working with files from my thumb drive last night and right after is when I noticed the problems with my drive. Maybe just a coincidence?

TheMalcolmConnection 02-07-2006 08:50 AM

Re: need USB help
What model of computer do you have? We have a model of Dells here that had USB problems prior to a BIOS update.

MTK 02-07-2006 10:10 AM

Re: need USB help
[QUOTE=TheMalcolmConnection]What model of computer do you have? We have a model of Dells here that had USB problems prior to a BIOS update.[/QUOTE]

Dell Dimension 2400

TheMalcolmConnection 02-07-2006 10:18 AM

Re: need USB help

That link should start downloading the specific BIOS update for your machine. You need a floppy disk to install it. Once you make the disk, put it in the machine and restart. DO NOT turn off the machine or unplug it while the update is going because you could really mess some things up. BIOS updates can make a world of difference in performance and everything else.

MTK 02-07-2006 10:21 AM

Re: need USB help
thanks malcolm I'll try that

TheMalcolmConnection 02-07-2006 10:24 AM

Re: need USB help
No problem. Let me know how it works out. (I'd also recommend unplugging all USB devices before you do this.)

MTK 02-07-2006 10:23 PM

Re: need USB help
deleting all the devices didn't help.

I noticed when my computer boots up it says BIOS A05, which is what you're telling me to install. I guess that might not help then.

MTK 02-07-2006 11:04 PM

Re: need USB help
It's saying that Cypress AT2LP RC42 needs drivers, I can't find anything at all for this :(

TheMalcolmConnection 02-08-2006 08:37 AM

Re: need USB help

Check that out, might have some answers. Did you buy an external enclosure and put your own drive inside?

MTK 02-08-2006 10:21 AM

Re: need USB help
No the drive came already in the enclosure

MTK 02-10-2006 02:23 PM

Re: need USB help
I called the manufacturer yesterday and they think the drive is screwed. So I'm sending it back to newegg for a replacement today.

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