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Sorry for the down time

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Old 02-23-2010, 09:38 AM   #1
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Sorry for the down time

Damn that was a rough couple of days, but we're back up now. Here's what happened:

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Dear WestHost Clients,

On Saturday, February 20th at approximately 2:20 p.m. MDT, we experienced some hardware failure as a result of an annual fire system inspection at our Data Center (DC). An inadvertent release of Inergen was triggered in the DC environment. The release was triggered by an actuator that was not removed as required in the DC's pre-test checklist. As such, the entire DC was impacted at some level, however not all servers were affected. This error was not the result of a mistake by WestHost employees, our hardware or systems. The mistake was triggered by an error from a vendor. With that said, we take responsibility and are doing everything we can to restore all systems completely.

There were multiple servers impacted by this outage; some of the servers have had damaged hardware replaced while other servers need to be restored from backups. A large majority of the servers that were affected have since had all services restored and are back online. We still have a few remaining servers that are experiencing problems. We are doing everything we can to restore those remaining servers as quickly as possible.
In the future for updates if the site goes down, follow us on Facebook or on this blog page.
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Old 02-23-2010, 09:39 AM   #2
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Re: Sorry for the down time

Thanks for keeping that blog, I was following it!
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Old 02-23-2010, 09:42 AM   #3
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Re: Sorry for the down time

Glad to see the Warpath back up. Dang, I felt like a crack spider LOL.
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Old 02-23-2010, 09:42 AM   #4
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Re: Sorry for the down time

Me too!

And somebody started a rumor that WP was dead, and i got freakd out lol
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Old 02-23-2010, 09:44 AM   #5
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Re: Sorry for the down time

Holy crap...someone is gonna get fired.
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Old 02-23-2010, 09:44 AM   #6
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Re: Sorry for the down time

The Warpath will never die.
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Old 02-23-2010, 09:46 AM   #7
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Re: Sorry for the down time

I thought I was going to lose my mind! I am a Redskins junkie and I need to read about them all day. Thanks for getting the site back up.:headbange
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Old 02-23-2010, 09:48 AM   #8
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Re: Sorry for the down time

An active board with over 6000 members doesn't just die.
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Old 02-23-2010, 09:53 AM   #9
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Re: Sorry for the down time

I didn't even know it was down. To check in on facebook do I have to have an account?
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Old 02-23-2010, 09:57 AM   #10
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Re: Sorry for the down time

Okay, my shakes are getting better now. Matty, have you contacted them about getting free service for a while? I'm sure, if you have an SLA, they broke it something fierce being down for a few days. Definitely worth a bitchy e-mail.
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Old 02-23-2010, 10:00 AM   #11
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Re: Sorry for the down time

IT says in the blog they are giving free months out.
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Old 02-23-2010, 10:04 AM   #12
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Re: Sorry for the down time

Glad to see you back.
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Old 02-23-2010, 10:09 AM   #13
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Re: Sorry for the down time

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Originally Posted by firstdown View Post
I didn't even know it was down. To check in on facebook do I have to have an account?
I think you do, just check the blog
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Old 02-23-2010, 10:10 AM   #14
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Re: Sorry for the down time

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IT says in the blog they are giving free months out.
They sure as hell better be.

I feel kinda fortunate, I mean there are people out there running businesses that are literally losing income and potential customers over this.
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Old 02-23-2010, 10:16 AM   #15
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Re: Sorry for the down time

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Originally Posted by Daseal View Post
Okay, my shakes are getting better now. Matty, have you contacted them about getting free service for a while? I'm sure, if you have an SLA, they broke it something fierce being down for a few days. Definitely worth a bitchy e-mail.
I'm going to wait for the dust to settle on everything and see what they offer. They've already promised to credit people for the downtime and I won't be surprised if they tack on some additional free time as well.
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