Quote:
Originally Posted by GMScud
I recently found out through a friend that these cable/satellite providers have a ton of leeway in what they charge monthly. My buddy called Comcast because he was tired of paying his large monthly bill (4 HD DVR's, bundled with internet and phone), and was considering other options. He basically lied and told them he found a much better deal elsewhere, and unless Comcast could at least match it, he was leaving. The guy put him on hold for a few minutes, and came back and offered him a monthly rate nearly 20% less than he had been paying.
I had a bit of an ethical issue doing this myself. I didn't want to call Comcast and just flat out lie to save a buck. But I was tempted. So I poked around, and actually did find a provider (RCN) who offered me a SLIGHTLY lower rate for the same service. So I called Comcast and tried his play. I didn't tell them what RCN would save me (a hair over $10/month), just that I found a better deal. Same thing happened. They put me on hold, and came back with a deal that chopped about 20% off my monthly bill. HA!
|
I hop online every 6 months and ask for the latest promotions in my area, and get them. This last time, there weren't any, but the rep gave me 20% off. So I imagine, if you ask for it, they will gladly give you 20% off. My next move is to call customer retention and get 20% off internet as well.