Quote:
Originally Posted by mredskins
I worked for Marriott for ten years in various management roles. If yo dispute that charge with your credit card company I am 99% confident you will get it refunded.
the reason being the hotel has to prove that they held that room for yo uall night and there was no other opportunity for them to rent it. Which is near impossible to prove.
They are called GNS (guarantee no shows) and normally never hold water if disputed.
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I'm guessing he used one of the travel sites (Orbitz, Hotels.com, etc). Once they have your money, they have it. No refunds, generally, when dealing with the discount sites.