airline service report

[CRedskinsRule]

Southwest is the least complained about airline. Doesn't surprise me, I have had good service every time I fly with them.

Most Complained-About Airlines

So what airline is doing it right? On the DOT’s official report (on which we relied for our list), that would be Southwest—the perennial consumer favorite that registered the lowest number of complaints the past three years running. The airline’s fans continually remark on the friendly customer service, which Kello agrees can defuse a stressful trip. “Smiles,” he says, “don’t cost airlines a penny.”