Anyone in the market for a new HDTV?

[firstdown]

Originally Posted by BDBohnzie

Got a link to Best Buy's Black Friday circular:
Best Buy - Weekly Ad Specials

They have a few decent prices for 720p HDTVs...

I wouldn't buy a peice of bubble gum from Best Buy. Their customer service (or lack of customer service) stops the minute the item is out the door. Unless you buy their extended coverage then they might help if you have a problem. So in another words you have to pay for them to stand behind any product they sell.

[MTK]

Originally Posted by firstdown

I wouldn't buy a peice of bubble gum from Best Buy. Their customer service (or lack of customer service) stops the minute the item is out the door. Unless you buy their extended coverage then they might help if you have a problem. So in another words you have to pay for them to stand behind any product they sell.

That's pretty much how things work, why would they help you if they don't have a vested interest?

[firstdown]

Originally Posted by Mattyk72

That's pretty much how things work, why would they help you if they don't have a vested interest?

Well thay lost my business over a DVD player that cost less then $50.00. We purchased one from them for my daughter to take back to school. When she got back to school the unit did not work and where she goes to school there was not a best buy near her. She came home and 32 days after we purchased the unit we took it back and they would not do a thing for us. I explained the away to school thing and how it never worked but they just said we can give you the address to send it in as it was still under warranty. The shipping cost was more than what the for unit which they knew so they offered to sell me a new unit. I spoke to the MGR with the same results and I explained that we would never shop at best buy again and they would loose more business then the unit was worth. They kept bring up the extended warranty but I kept asking why I had to purchase the warranty for them to stand by a product that was still under warranty and never worked from the start. Still no help. Its just poor service on their part and they will never get another dollar from me. I also know others that have had the same type of issues. The problem I have is that they could have just sent this unit back with others from that CO. and they would have sent them a replacement without any questions so they would not be out one penny. Just their time to send it back.

[saden1]

Originally Posted by Mattyk72

That's pretty much how things work, why would they help you if they don't have a vested interest?

That don't mean they can sell you a DOA product and then treat you like a criminal. My boy bought a big screen TV from them, put it in the back of his truck and when he got home with it the front panel glass was broken. When he returned it the return clerk had the audacity to say "how do we know you didn't break it?"

Except for maybe little things you need ASAP BestBuy is trash and as it turns out the competition is trashier around here, especially Fry's. Thankfully Amazon is here...point, click, you're done!